1. No Refund Policy
At Ladies Style, all sales are final. We do not offer cash or credit refunds for any purchases. We encourage you to review your order and refer to our size guides carefully before completing your purchase.
2. UAE Exchange Policy (Local Orders)
Exchanges are exclusively available for customers within the United Arab Emirates under the following conditions:
- Timeframe: Exchange requests must be made within 3 days of receiving your order.
- Condition: Items must be in their original, unworn, and unwashed condition with all luxury tags and packaging intact.
- Process: Please contact us at Missdubai-86@hotmail.com or via Instagram to initiate an exchange for a different size or style.
3. International Orders (Outside UAE)
Please note that for all orders shipped outside the UAE (including Saudi Arabia, Oman, Qatar, Bahrain, and Kuwait):
- No Exchanges: Due to international shipping and customs complexities, we cannot offer exchanges.
- No Returns: All international sales are final.
- Quality Assurance: Every item sent abroad undergoes a rigorous triple-point quality check to ensure it is perfect before it leaves our Dubai boutique.
4. Shipping Costs for Exchanges
For approved exchanges within the UAE:
- The customer is responsible for the shipping costs associated with returning the item to us and the delivery of the new item.
- Our standard delivery rates (e.g., 30 AED or 50 AED for Western Region) will apply to the exchange delivery.
5. Damaged or Incorrect Items
In the rare event that you receive a damaged or incorrect item, please contact us within 24 hours of delivery with photo evidence so we can resolve the issue immediately.